Frequently Asked Questions
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It depends on where in the world you live and what shipping option you choose. But standard shipping time is 3-7 days worldwide.
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Yes you can. You should receive an automated tracking mail from the carrier. If you don’t receive it check your junk mail. In the rare case that you have not received anything please contact our customer support.
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Just follow the instructions on the checkout page
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First, please check your junk mail. If you still did not receive anything please contact our customer service.
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Yes, we have a highly secure site with a SSL encryption.
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Some countrys have stricter laws about nicotine products and we can not ship everywhere.
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Please check the laws in your country. We can not answer this question due to the variety of rules in different countrys. We absolves any responsibility for recovering confiscated goods by customs or for dispatching replacement orders under such circumstances.
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Contact your local customs office and ask them what they need to free the package. Again it’s important that you read up on the law in your country before ordering. Some countrys demand a customs declaration from you even if nicotine pouches are legal. We do not take any responsibility regarding customs issues.
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We are open 24/7 online.
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We have our warehouse in Sweden.
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About 3-5 business days
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No, no products contain tobacco
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If you are a new user, we have a new user guide. You can find a link to it in our menu or down in footer.
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The only way to received a refund is if you don’t receive the package at all or if the package is damaged. Due to the nature of the products and that they are consumed, we can not accept refunds even if you send the products back.
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Nicotine pouches pose significantly lower health risks compared to tobacco products. Nicotine is an addictive substance. Our sales are restricted to individuals over the age of 18. Pregnant individuals should refrain from using these products, and those with underlying medical conditions should consult a physician before using any nicotine products.
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Yes, about 6-12 months.
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The only thing that happens is that the taste decreases. The products don’t pose any health risks and can be used as usual.
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Nothing, the body will break it down and you wont notice it.