Terms and conditions on NICOTINEPOUCHESITALIA.IT

By accessing our website NICOTINEPOUCHESITALIA.IT and placing an order, you agree to our Terms and Conditions. Once you place an order and pay for your products on NICOTINEPOUCHESITALIA.IT, you enter into a purchase agreement and acknowledge that you have read and agree to be bound by these Terms and Conditions that apply to your purchase from NICOTINEPOUCHESITALIA.IT. This clause is also applicable for all orders placed by e-mail, telephone or text message to representatives of NICOTINEPOUCHESITALIA.IT and paid by invoice to our bank account or by debit/credit card through our payment service provider. We may amend these terms of use at any time and any revised version will be effective immediately upon posting on our website, NICOTINEPOUCHESITALIA.IT. Please read our terms and conditions carefully before placing an order.

The contract of sale is subject to Swedish law and becomes binding on both parties as soon as payment for your order reaches NICOTINEPOUCHESITALIA.IT. You must be 18 years of age or older to purchase nicotine products from NICOTINEPOUCHESITALIA.IT. By placing an order/accepting these terms and conditions, you are indicating that you are of legal age to purchase nicotine products. Please note that falsifying this information could be considered a crime and attempts at falsification will be reported to the appropriate authorities.

Delivery and Import Regulations Your order will be sent to you as soon as possible. Shipping time depends on the shipping method selected and the destination country. Please note that orders sent via UPS will not be shipped until all products are available and partial orders are not placed when one of their shipping methods is selected.

Your shipment may be subject to import taxes, duties and surcharges, which are usually charged once a shipment reaches your country. Any of these customs clearance charges must be paid by you, as NICOTINEPOUCHESITALIA.IT has no control over these charges and cannot predict how much they might be. By placing an order on NICOTINEPOUCHESITALIA.IT, you are considered the importer of the products and must comply with all regulations and laws regarding the importation of smokeless nicotine products in the country where you will receive the products. Some countries have restrictions or even ban the import of nicotine products or require

Some countries have restrictions or even prohibit the import of nicotine products or require the importer of such products to have an import license, even for private use. Please contact your local customs office for more information, as rules and procedures may vary from country to country. NICOTINEPOUCHESITALIA.IT cannot provide you with specific information on this topic. For any questions regarding customs regulations, tariffs and taxes, please contact the customs or postal authorities in your destination country before placing an order on NICOTINEPOUCHESITALIA.IT.

All our sales include the cost of shipping to your delivery address. However, it is important to keep in mind that the products are not insured by NICOTINEPOUCHESITALIA.IT and, therefore, as a buyer, you assume the risk of transportation of the purchased goods. NICOTINEPOUCHESITALIA.IT has no responsibility for any damage or loss during transportation. As a buyer, you must purchase your own shipping insurance if you wish to insure your purchases. Goods are sold with transportation included to the delivery address without insurance during transportation. Transportation begins when the goods are picked up from our warehouse by the shipping company. We ship via UPS, DHL and PostNorth.

If you choose not to pay import fees, your package will not be released from customs and we will not make refunds or order exchanges, even if the order is returned to us. The same thing applies if you refuse to pick up your order, do not take delivery on time, or if your order is seized or detained by customs due to a violation of the import regulations of the destination country. Due to the perishable nature of our product, it cannot be returned to stock or resold after it has been shipped once.

Please also note that deliveries may be open for customs inspections and customs clearance procedures may add a few extra days to the estimated delivery time. As an importer of goods, you must comply with all regulations and laws of the destination country, accept all requests made by customs, and provide any required documents.

We cannot be held responsible for any delays caused by customs authorities or other circumstances beyond our control as soon as an order leaves our distribution center. Due to the nature of the product (nicotine sachets), NICOTINEPOUCHESITALIA.IT cannot normally accept returns.

Regarding returns: All returns to us with an order value, excluding shipping, of less than £100 due to customs issues or failed delivery attempts will be returned to the customer upon payment of shipping costs to reship the package. Otherwise, the package will not be returned.

If the order value, excluding shipping, exceeds £100, you can return the package and receive a refund. Keep in mind that we do not refund the full amount; we deduct expenses related to the order.

Be careful that if your package gets stuck in customs and they say to send it back, there is no guarantee that we will receive it. On average, we receive only 52% of parcels stuck in customs.

The returns handling process can take up to 65 days. This is because we receive invoices from shipping companies at the end of each month. So, if you placed an order on the first day of the month, we will not know the cost of shipping and returning the package until the following month. If you placed an order at the end of the month and the package is delivered the following month, the shipping cost will be attributed to the month of delivery, which means an additional month may pass before we can issue a refund. Only when we receive the invoice from the shipping company can we determine the total cost we can reimburse you. We then transfer the money by bank transfer. The time required may vary from 1 to 2 weeks depending on where you reside.

Usually, these expenses are borne by our side, which we then deduct from the reimbursement:

  • Payment provider commission = 3% of total order value
  • Shipping cost to send the package = Depends on the order
  • Shipping cost to return package = Depends on order
  • Order management = 3,6% of total order value
  • Administrative costs = 1.5% of total order value

For more information, you can contact us at info@nicotinepouchesitalia.it